What is On Demand public transport?

On Demand is a public transport service unique to NSW residents at this point in time. If you live in NSW it is a service that can pick you up from your home and take you to various places in your community, such as local shops, a train station, or a landmark. On Demand public transport is available to everyone, regardless of your vision status or other abilities. 

This service operates throughout New South Wales, from Sydney and its surrounding suburbs to rural and regional NSW. Each region has an On Demand transport provider, and the opening times, cost, and booking information depend on where you’re located. As of 2024, there are limited areas covered, however these locations are expanding all the time. To find your local On Demand service, see Transport NSW’s On Demand website and select your region.

There are a number of benefits to using On Demand transport, including:

• Flexible pick-ups, allowing you to choose when you want to be picked up either from your home or from an easy to access location.
• You can pre-book your transport in advance. Depending on where you’re located, this could be from an hour in advance, to two weeks in advance.
• Fares within Sydney and its surrounding suburbs are equivalent to Opal peak and off-peak bus fares, making it a convenient and inexpensive alternative to bus transport.
• Provides transportation options for those with limited mobility or access to public transport.

To find out more about On Demand public transport, head to Transport NSW’s On Demand website and select your region. This will provide you with information on bookings, fares, and hours of operation, as well as contact details for your local provider.