Shopping online can be convenient and enjoyable, but it isn’t always accessible for people with low vision. Despite progress, many online shops still lack detailed product descriptions, sufficient descriptive text for images, or accessible navigation. Don’t hesitate to share feedback with retailers about how they can improve accessibility. Your voice matters!
Here are some tips to help navigate your online shopping experience.
Use accessibility features on your device
Screen magnifiers
Most smartphones, tablets, and computers have built-in screen magnification tools to enlarge text and images.
Screen readers
Use screen-reading software like VoiceOver (Apple), TalkBack (Android), or NVDA (Windows) to navigate websites.
Adjust display settings
Increase text size, adjust brightness, or switch to high-contrast mode for better readability.
Simplify your search
Use clear and specific keywords to find what you’re looking for. You may prefer voice search on compatible devices rather than typing.
Use shopping apps
Many retailers have mobile apps that are often more user-friendly and accessible than their websites.
Take advantage of support services
If the retailer offers customer service via phone, live chat, or email. Don’t hesitate to ask for help when needed.
Check return policies
Ensure the store has a good return policy in case items aren’t what you expected.
Do you have a favourite online shopping tip? Share it with us!
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